Proactiv Solution (by Guthy Renker - Rodan & Fields)
Proactiv Solution, by Guthy Renker - Rodan & Fields, Proactive Over Charged us. Cancelled account in Jan 09 and they reopened the account in Jul 09 without our permission

Product provides some help for some people but, not us.

Biggest problem is cancelling. Company apparently refused to cancel account when requested. I cancelled the account in January based on their records. After cancelling and closing my account and auto-pay, not so proactive, Proactiv, decided to reopen the account 6 months later and then used a false "billing address" to send the supposed 10 billing notices.

One year later we are sent to collections; somehow they magically remembered our address to pass to the collection agency. We contacted Proactiv and found out that they can't help us due to lack of concern. After transferring to 3 departments, they said it was not their problem! They offer an address to corporate with the understanding they will not help you either.

DO NOT expect any service from customer service or the account representatives.

Company: Proactiv Solution (by Guthy Renker - Rodan & Fields)
Country: USA
State: Iowa
City: Des Moines
Address: P.O. Box 10213
Phone: 80023560508009504
Site: proactiv.com

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