Proactiv Solution/Guthy-Renker
Proactiv Solution/Guthy-Renker Proactiv Solution likes to bill for products they never send!

Back in January I was billed $19.95 for your starter kit. After I was out of the renewing cleanser I order this online along with the cover up stick and never received any of it! Next my credit card was bill $15.42 & $15.43 for it anyway. I also noticed this company decided to send me another 3peice kit in which I was charged $45.85 for and I never authorized and refused delivery of. At this point I canceled this account.
I decide to contact my Credit Card Company and reverse the charges directly. I had no intention of paying for something I did not receive nor did I order. Plus I was not waiting 6 weeks for a refund for something I did not order.

After weeks later they seemed to have credited my account less then the amount for both the 3-piece kit, which I assume was the $39.90 and another credit for $12.95, which I am not quite sure about.

So in fairness to them and myself, I am enclosing one check for $39.90 and another for $12.95. The exact amount they credit to my account. Yet they have now sent me a bill for 45.85, $15.42. Again the only product I ever received from this company was the trail 3 piece-kit, nothing else valued at $19.95, which was already paid for in January.

This has been an extremely bad experience for me and by the amount of mounting complaints against this company; I would be surprised if a class-action lawsuit was not already on its way.

Retwmt
Boston, Massachusetts
U.S.A.

Company: Proactiv Solution/Guthy-Renker
Country: USA
State: California
City: Palm Desert
Phone: 7607739022

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