CVS Pharmacy
Poor customer service

Trying to have doctor's prescribe medication pick up from your stores in palm beach county, florida should not have to be such a problem. It appears that your company has been opening stores and staffing then with less than competent staff. No doubt that they are qualified, but less than professional in their approach to customers. The medications were not ready when appointments were made at more than one of your locations. At one of your locations your manager, who said that she does not have even a business card, actually tried to justify sub-standard behavior as acceptable, by actually suggesting procedures that did not apply to despensing these drugs as the medication required was pre-packaged and the majority of the information required was already processed. This is not acceptable as the way to run a publically owned business. I can assure that should this continue i will be divesting myself of your stock as this not the way to run your business. Anyone can make a mistake but to have this approach at multiple locations without any redress but to have to resort to advising your corporate office of this conduct leaves alot to be desired.

Company: CVS Pharmacy
Country: USA

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