Costco Optical Department
Poor Service

Three months before I visited Costco to-order eyeglasses. They've a designated line program, that ought to have now been my first idea they do not mind producing client delay quite a long time. After I came and got my quantity there have been about six figures in front of me. Over 20 minutes approved before they ultimately called my range. Girls performing there had offered two small men from series. Therefore not just do they cause you to delay, when the women performing there are not thinking about teasing along with you then you definitely wait even longer.

Ultimately I had been ready to obtain support and inside a couple of minutes could spot my purchase together.

They explained that my purchase could be crammed within fourteen days. After three months I named them to discover that which was happening. To that they replied that my spectacles have been prepared since November 4th, but I never got a phone.

I went the 30-minute to Issaquah to choose-up my spectacles. After I came there have been a large number of clients within the line before me. From my prior encounter I understood this intended that my delay could be almost one hour. Because all I needed was to choose-up my glasses, I requested the related optometrist's workplace to assist me gather my glasses. These were just too pleased to advise me that none of the four individuals standing around doing nothing may help me.

Because I couldn't delay, I returned to my workplace and named them to request they send my order to me. They advised me that there's a $5 cost for this which I will just spend with American Express. I actually donot have an America Show card so that they explained that I will generate the 30-minute back there and delay in-line to pay for the $5 fee.?? In reaction to this I ended my purchase. This appeared to please the lady I had been talking to. Nevertheless, she originally advised me they might just return to an American Express card. After I advised them that I will take a check they ultimately decided to mail-me a check.

Upset with having lost so enough time and been handled thus badly, I experimented with document a through the Costco site. Nevertheless, the criticism site is damaged. Centered on my expertise, the truth that they've no way of gathering customer comments isn't a shock.

To Sum Up:

- Excessively long delay times.

- Aloof, indifferent, and completely rude staff.

- Poor customer support plan.

- Damaged customer comments web site.

Company: Costco Optical Department
Country: USA
State: Washington
City: Issaquah
Site: costco.com

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