JC Penney Optical - East Towne Mall, Madison
Poor Quality Product / Extremely Poor Customer Service

My partner and that I have now been faithful clients of JC Penney Optical - Madison East for a long time. Your expertise within the last six months, nevertheless, has soured us and we shall never return our company again. Our expectations in publishing our tale would be to save another person in the experience we are still suffering. We reside in a rural-area roughly half an hour in the shop, therefore maintain that in your mind when studying about all the recurring appointments below.

My husband features a powerful prescription, and after obtaining an visual examination in the onsite optomitrist, requested a costly set of spectacles from their visual centre. Shipping was estimated to get 14 days.

Roughly 3 months later, he put a phone to determine when they'd come in. Certainly they'd, then when he visited the shop to choose them up, he unearthed that his perspective was significantly confused. The specialist informed him to provide them a try - occasionally there's an adjustment interval - and return in per week if it had been still down.

Per week later, it had been no greater. He introduced them again and also the supervisor looked over them-and created some modification towards the position of the contacts. It had been a noticable difference, and thus he got the spectacles home around again.

A short while later - perhaps a month? - among the contacts sprang from the body. He introduced it back to have it mounted. The girl in the table pressed them in and named it "adequate."

By mid june, 3 months following the spectacles have been requested, the contact had once more jumped from the body. This time around, the supervisor chose to substitute the body with one in the shop, deeming the orignal as faulty. He sprang the contacts out and place them in to the same (new) body.

Inside an hour, my partner realized that there is today a processor within the base of 1 of the contacts. He named to record the mistake, was informed the supervisor had quit for that evening which there is nothing they might do-over the telephone. The supervisoris day-off was allegedly Tuesdays, but he was normally "below all of the time" therefore return in.

Within The span of the following 2 weeks, he attempted visiting atleast five times and skipped the manager every time. He began calling forward, simply to appear and discover that team choose to go to lunchtime, the supervisor went house, etc. Their damage-resistant lenses, meanwhile, were obtaining all pummelled and he can hardly look out of them.

Finally, middle-Sept, he swept up using the supervisor (I believe his title is H, but am unsure). H decided to defect out the whole spectacles because there is so much that is gone wrong so far. He requested an upgraded set and stated the delay could be another 14 days.

It Is now been 5 months and we are still waiting. Calls towards the shop have provided such reasons as "they must be in on present day cargo" and "Hmmmm... They have to have dropped the purchase. I will expidite another set" (this 1 was 3 months ago). I'll be calling the area supervisor nowadays to determine when they may do something for all of US.

After a lot more than aq dozen lost journeys towards the shop, I highly recommend that you simply save your valuable noticed-acquired cash and consider your company to some more qualified company. We're truly dissatisfied and wish that another person could be preserved this experience. I'd connect pictures of the spectacles if JC Penney did not ask them to dropped within their ownership anywhere.

Company: JC Penney Optical - East Towne Mall, Madison
Country: USA
State: Wisconsin
City: Madison

  <     >