WageWorks
Customer service/claims denials

My spouse runs on the CPAP device for anti snoring. Their company changed FSA management statements for that 2009 gain year to Wageworks. Your healthcare strategy rents the CPAP equipment towards the individual on the regular schedule before equipment continues to be taken care of, (as individuals might occasionally have to alter the device). Your FSA manager previously year has lined CPAP equipment.

Whilst The annual allowable renews in January, the whole rent cost arrives outofpocket (towards the melody of $139.26. The cost was billed to the Wageworks bank card. We obtained a card use confirmation form seeking the bill for that product, that was sent for them after which prepared. The state was refused.

I approached Wageworks alleged customer support. The consultant was nearly completely unaware, and may not inform me something significantly more than what I had been ready to see for myself about the Wageworks site. The client support is wholly separated from Wageworks statements, and also the consultant might do-nothing to raise my problem within the state rejection. More, she'd no info regarding "how" I really could real challenge the refusal.

Not just are Wageworks customer support representatives unempowered to complete something apart from pay attention to a, however the one I talked with couldn't realize that a CPAP was a vital bit of medical equipment. I eventually approached the time division for my spouseis company to raise the problem (and ideally discuss with another FSA manager next year).

Company: WageWorks
Country: USA

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