Marlo Jennings Haircolorxperts
Extremely damaged hair and scalp burn

In the chair we discussed that I wanted some blonde highlights and to cover some gray. She discussed red lowlights, saying that the red lowlights would match my skin tone. I told her that I didn't want too bold or drastic with the color and I mostly missed my blonde highlights, also I told her I wanted to keep my hair natural and healthy.

She proceeded with the red lowlight, highlights combo. After the foils were taken off she noticed a color that she did not like and called it a funky color. I immediately started to get nervous, as funky is not a good word to use when discussing one's hair color.

She proceeded with a 2-3 different toners, probably an ash color to tone down the red from the lowlights. The toners stayed on for awhile and started to irritate my scalp. After awhile I asked her to wash out the toners because my scalp was burning. She said that it needed to stay on longer, but I told her it was burning and hurting and I was not comfortable with the situation.

She requested that I stay for highlights (several times) asking me to say for further highlighting. I needed to leave, my scalp continued to burn and I felt panicky, knowing that too many chemicals have been applied to my hair and scalp resulting in scalp burn and permanent hair damage.

Hiding tears, I agreed to pay, I think the bill came to around 150.00 for the hair treatment & cut. After a couple of days I called and spoke with the manager of Haircolorxperts and asked for my money to be refunded, as my scalp continued to burn for the next 3 weeks and my hair looks horrible. My friends and my husband laugh at me, telling me that my hair doesn't look so good.

As a result, my hair is extremely damaged and I have begun to take an medication for anxiety. I went to another salons for 2nd opinions and both salons say that the hairstylist did me wrong.

I ask you to please tell hairstylists to consider a customers best interest (their hair). I went to the salon to be pampered and came out frazzled.

Company: Marlo Jennings Haircolorxperts
Country: USA
State: North Carolina
City: Cary
Address: The Arboretum 113 Weston Parkway
Phone: 9196781212

  <     >