Peerless optical
Terrible incompetency. - Optical

I purchased a pair of glasses from Peerless, but returned them when it appeared as if the prescription was incorrect. When I went to pick up the corrected pair, they had closed the store. I called another location and was told they'd be sent. I never got them, and when I called a few weeks later, was told they'd been sent to the wrong person by an employee who had a sick mother, and they'd re-send them. After waiting another couple of week without receiving them, I was told they had my address wrong. When I finally got them a few weeks later, they were broken because they hadn't been packaged properly. I told them I wanted a refund and they told me to send them back, which I did. When I called regarding the refund, I was told the owner didn't want to issue one; I told the person that if I didn't get it, I'd report them to the BBB, file a small claims suit, etc., and he said they'd get back to me in a few days and they have not. This whole process has been going on for at least 10 weeks. I do plan to take the action threatened. The money I've lost in time—having to deal with this, far exceeds the amount of money the owner has refused to refund. Exceedingly poor way to conduct business.

Company: Peerless optical
Country: USA

  <     >