Peerless optical
Disappointed - Optical

They SUCK!!! I ordered a pair of glasses online and about an hour later was called by a person who told me that they no longer had them in stock. She said I could come down to the store and try on other frames that might work for me. I did that and was unable to find what I was looking for, that’s when the problem began. I told the woman that I wanted to cancel my order and asked that she not charge my card. She told me that it would be easier if I called my bank to do that, which I told her was not the preferred way to do it and that she (the merchant) needed to not submit the transaction. I could tell she was getting agitated and just didn’t want to deal with me anymore. When I got home I called my bank and they also informed me that it was the merchant’s option to not submit the transaction so it would not “post” to my account. The bank said I would need to dispute the charge if it posted. Well guess what…. It posted! Peerless Optical did absolutely nothing to prevent this from posting after cancelling the order. Our customer/merchant relationship ended when I cancelled my order. I even sent them an e-mail to confirm the cancellation, but never received a response. Now I am going through the dispute process, paperwork and hassle of disputing this transaction. Peerless Optical lived up to their poor customer service rating even though I was willing to give them a chance. The Tarzana store lady is rude, no question about it.

Company: Peerless optical
Country: USA

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