SmartStyle Salons - Walmart
Ripoff Poor customer Service

I went to the Salon at WalMart in Fern Creek KY with my hair wet prepared to get just a hair cut. After standing at the register, in line behind another woman wanting to purchase shampoo for over five minutes without anyone stepping up to the counter, I finally said quite loudly to her " Is anyone working here?" She said "I don't really know." There was no one in sight at all.

Suddenly I looked up toward the ceiling where there was a long mirror that allowed me to see behind the display area. A woman there had just washed her hair and was toweling it off. This woman came to the register with her wet and disheveled hair and accepted payment for the shampoo. THIS WAS THE STYLIST!!! I asked her how long the wait was and she said there was someone ahead of me and that she was going to clock out in a few minutes. She did not say this nicely and I would say the attitude observed was hostile. Despite my better judgement, I took a seat and the stylist, no name badge, began to dry her own hair, she curled it with a curling iron, and then styled it!

All on her company's time while a customer was waiting to have the same service done to them. After 15 minute I just left and as a first time customer I will never return. Don't go to this salon because the employees are too busy giving themselves cuts and styles to do the same for the customers. Wow-what has happened to customer service.

Company: SmartStyle Salons - Walmart
Country: USA
State: Kentucky
City: Louisville
Address: Fern Creek Shopping Center

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