National Fitness Financial Systems, Karen Tuason
Lady of America gym refuses to allow membership cancellation

I signed a 36 month contract with Lady of America gym (a location in Miami, FL) July 15,1005, but I accepted a job offer in Arkansas and we moved November 18. At that time, in the middle of the craziness of the move, my daughter called to notify Lady of America gym (a location in Miami, FL) and try to cancel my membership, but they didn't.

When my husband was back in Miami to pick up furniture in January and noticed the membership was not cancelled, that automatic payments were still being taken from our Miami checking account, we called again, and he sent a copy of his driver's license (showing our Arkansas address).

When they received that, they said it was not readable, and his license would not be acceptable proof at any rate. Finally I sent the license they received on 3/27 (mine, showing our Arkansas address), which they also say is unreadable (I COULD read it when it was sent!).

I been trying over and over since then to cancel the membership, and sent all knds of documents to them, but I believe they are stalling so they can continue to collect their monthly membership fees. We left Miami Nov. 18 and clearly I have been unable to use the gym since that time. I've since gotten calls from their collection agency with all kinds of threats - they are insisting I must pay the entire remaining balance on the contract (the contract stipulates the pay off is only 20% of remaining balance with a relocation). It was very easy to disconnect our electric, water, telephone - it should not be this hard to cancel the gym membership...

Lourdes
Rogers, Arkansas
U.S.A.

Company: National Fitness Financial Systems, Karen Tuason
Country: USA
State: Utah
City: Layton
Address: 1645 E Highway 193
Phone: 8018253600

  <     >