National Fitness Financial Systems
Customer relations member - Lady of America

My wife joined a fitness center that was affiliated with National Fitness. We retired and moved to an area that did not have a franchise in the area.in April we began trying to cancel her membership. We had to jump through all kinds of hoops to satisfy the company. We first submitted proof of our new residence by faxing an electric bill showing our new address. They lost the fax but we did not know there was a problem until the dues were taken from our checking account. We had to fax another copy and make several phone calls to finally get the membership stopped. We paid for five months that my wife could not use the facility. Now comes the kicker. Yesterday we receive a bill for $59 from National Fitness Financial. Today a representative from the company calls and wants to know when we are going to pay the bill. My wife tried to explain that we just received the bill and that she would pay it. She also told the representative about how hard it had been to stop the membership. The representative told her everyone has problems including herself but that SHE PAID HER BILLS. The rep then suggested that she go ahead and pay with a card.By this time my wife was in a tizzy but went ahead and gave her a credit card to pay the $50. NEVER sign up for a fitness center that uses National Fitness Financial.

Company: National Fitness Financial Systems
Country: USA

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