Bally Total Fitness
Ripoff of dishonest 30 days free membership sales Willoughby

My husband and I joined a 30 days free trial membership in January. At that time, the sales man told us that we can cancel the membership anytime during the 30 days, and at the end of the 30-day period, we can choose either month by month or by year. Since we bought a house and the builder of the house offer a year's free membership of their club, we went to the club and canceled the Bally membership at the beginning of Feb. The manager there told us it was done and the membership was canceled. They were lying! Yesterday, we found we were charged $63.90 on my credit card. I called them and they asked us to call the customer center (It's the first time we have ever heard they have a customer center). The woman in the customer center told me that the membership is still active and we cannot cancel it, because the contract is a 3 year contract and the reason of the cancelation is not eligible, and whatever the sales man said to us has nothing to do with them. (Isn't this ridiculous???) They are playing a trick to fraud the consumers. I would appreciate if anybody can tell me what I can do to terminate the contract.

Company: Bally Total Fitness
Country: USA
State: Ohio
City: Willoughbyv
Address: 5880 Som Center Road
Phone: 5624842980

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