AbTronic Fitness
The worse customer service buyer beware

At the beginning of February, my spouse ordered the AbTronic Fitness belt. He was informed that if he paid in full, he would receive it within 7 - 10 days. On February 8th, the belt was paid in full. As of March 5th, we have yet to receive the belt.

On March 4th, I was finally able to get in contact with their customer service. The first person I spoke to handed me off to another representative. I explained the problem and she stated that the belts were on back order. I asked her why we were not informed of that when the order was placed.

At first she apologized and then stated a letter was sent to the customers informing them of the delay. I informed her that I did not receive any such letter. At that time, she then stated that no letter was sent out to us. I reiterated that she just stated that a letter was sent to the customers, and that I was a customer. She said that was correct, so I said "You just lied to me then, correct?" and her answer was "YES".

This has to be one of the poorest experiences of customer service I have ever received. As soon as the merchandise is received, it will be returned, with a return receipt to verify I sent it back.

The company guarantees the item to be sent 7 - days when paid in full, however, a month has gone by and no item. I do not recommend this company to anyone. If you are interested in such an item, go to your local department store to purchase it.

Company: AbTronic Fitness
Country: USA
State: California
City: Paramount
Address: 6319 East Alondra Blvd

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