Groupon
Lost item refunded only as credit, emails went unanswered

I've never called a company to complain before, however I've made an exception for Groupon - after ordering an item on Christmas Day with an expected delivery time of 7 working days and having not received it last week, I sent 3 emails to them with no reply, then after checking my account on their website I saw they had credited it with the funds from the item and no explanation why.

Upon calling their unhelpful helpline and being in the queue for 20 minutes, and listening to a recorded message repeatedly telling me "we are experiencing high call volumes" (why am I not surprised) I got told they lost it in the post and there were no other items to send in their warehouse... Thank you very much for contacting me and telling me this information... And they won't even refund the money back to my bank account.

I now have Groupon "credit" which I will never use and won't get my money back... Absolutely useless, waste of time and money - sham of a company. I advise everyone to never use this disgraceful company...

This is also the message I left on their FB page in which I received a reply stating my complaint had been passed onto the UK team to look into... Almost a week ago and still nothing! Worst customer service I have ever experienced... And I'm still £19 out of pocket and I've had to buy a replacement gift from elsewhere for double the price... I cannot stress this anymore, don't ever purchase from these people, they are thieving pigs

Company: Groupon
Country: USA

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