Groupon
Call Centre Could Not Match Payment to Booking, Refund Delayed
- 09-28-2013
- 28
SUPPLIER Groupon Sa
Branch / area call centre country South Africa
time / date 16:23 fri 4 oct
person responsible lindokuhle ngubelanga
problem
call centre!
Incident fri 4 oct
useless
I made a booking and paid for a services. After no response I emailed support with the proof of payment and booking reference. No person at Groupon could put 1 and 1 together and confirm my payment was for the reference on my proof of payment. After confirming a refund the 1st of October, I had to phone Groupon the 3rd and 4th to do something about it!!! What does Groupon do! They can't even refund the same amount I paid to them to make another booking - I have to wait another 3 days!!! After requesting to speak to a manager another call centre agent took my call... How professional is that??? / how can a big company refund r500 and not r549 to secure me to make another booking. They weren't even willing to help me reserve another booking to make sure I don't loose out on the deal... I the customer got blamed because of their incompetence!!!
If the agent I spoke to had any people skills she wont not have left me more angry than before I made the call... No solution - just answers that only suited Groupon!!! How do you keep clients - not like this!!
Company: Groupon
Country: USA