CVS Caremark
Dropped Prescriptions - Caremark Mail Orde

No follow-up, repeated 72 hours "We will get back to you". No medicines, excuses made that the customer service rep did not finish the automated system order when I was transferred to her. Supervisor #1 said 72 hours she would call back, did not happen. Today, another 72 hours, but supervisor could not clarify and would not commit that they could do anything. Of course I can now purchase them without my insurance, even though I ordered within the window of coverage (5/26). How many elderly or prescription dependent people have had this experience?"I don't know why" is not an acceptable excuse in any type of service industry. I am disheartened.
Propranolol, Levoxyl, Simvastatin

Company: CVS Caremark
Country: USA

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