CVS Caremark
Horrible mail order service - Caremark Mail Orde

Prescription was ordered 12 days ago and has not been filled. Called Caremark again May 20th and was told I needed a new prescription in order to fill the order explained to them I had a confirmation number for the order and the lies began the number belonged to another person blah blah blah. The customer service rep then said I could have the dr call them I refused their job is to get in touch with the dr not vice versa. Finally they said they would get in touch with the Dr and get a new prescription again they never faxed The Dr. Called the next day and the Bs began in earnest wanted to transfer me to A lisa at silverscript which in fact was just another Caremark employee and went through the exhausting routine again said they needed a new prescription obviously and pretended it was the fault of silverscript finally faxed the dr asking for a new prescription. Called the Dr office and they faxed new prescription right away. Called to see if Caremark received it and was told to call back tom because it takes 24 hrs to get it! Ridiculous 24 hr to look at a fax!!! This company should be immediately dropped from covering anyone. Have lodged a complaint with medicare and was told they have received over 3000 complaints

Company: CVS Caremark
Country: USA

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