Seven Seconds LLC
Code Red lied regarding return policy, incorrect customer service hours listed, pushy rep

I am a senior citizen (i wont say how old, but I am over 70) I was contacted by a sales rep for Code 7 (a rather fast talking individual with a strong accent) who told me about Code 7. I was informed about the money back guarantee if not satisfied so I decided to order some. Upon receiving shipment, I decided on not using product and called Customer Service for return instructions. Pamphlet lists # 800-301-4797 hour M-F 6am-5pm PST. When I called, I got a recording stating times are really EST. Finally got through to call center (non-USA) tried to get RA#, was told to keep product 'cuz I already paid for it, no return needed. Did get order and future shipments cancelled (received cancellation #), so we shall see. Rep was still very pushy on keeping shipment going (sounded like reading from a scripted response).in the end, I still didn't receive a refund as guaranteed, and I am definitely NOT satisfied! Would like to know how they got my cell#.

Company: Seven Seconds LLC
Country: USA
State: California
City: Van Nuys
Address: 7850 Ruffner Way
Phone: 18003014797

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