Whitesmoke
Application and customer support

On Friday 20th I bought the English grammar checker application of Whitesmoke. I realized the application didn't instantly seriously after I saved it and that I needed to emerge of click and the doc on the shortcut on my desk-top. I moved me to their specialized group, who couldn't solve the issue and approached Whitesmoke plus they subsequently needed to move me for their "SPECIALIST". Nevertheless, he wasn’t likely to be for another handful of hours at work, nevertheless they might get me to ring. A couple of hours handed and affirmed I acquired the phone call in the "SPECIALIST". Numerous things " attempted but couldn't repair the problem so speak and he'd togo to another "SPECIALIST" and between your two “EXPERTS” they'd have the ability to solve the problem. I then get a contact ostensibly informing me to uninstall the program and re install it (which we'd completed numerous occasions before) and also to perform a handful of other activities which must be the finish to my issues. "INCORRECT" It nevertheless didn’t function so when I sent them back 3 times to inform the "EXPERTS” this hadn't worked, I acquired no response within the next day or two. It would appear that "SPECIALISTS" have possibly obtained a vacation together or resolve and they've eliminated on the program to try my issue? The organization requesting a complete reimbursement was subsequently sent by me and "you know what"? No response. I will just suppose that there should have been a Lender Vacation where they're plus they shut down for 2 times? I ultimately got my request through their electronic chat line for my reimbursement. Our criticism is approximately the way in which by which businesses such as this are also prepared to consider your cash nevertheless you instantly become hidden when anything goes wrong. So that as for the company, how "specialists" do's complex aspect they've? Our guess is you will find no specialists which when anything from the regular involves light the perspective of "allows dismiss him/her and they'll disappear" kicks in. Personally, I wouldn't suggest that you simply have any transactions with this specific organization or their item.

Company: Whitesmoke
Country: USA

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