Magix Movie Edit 14
Company failed to provide technical support for software reinstallation, even with a valid serial and order numbe

I bought a duplicate of Magix Video Modify 14 on January 24. After I mounted the program, I'd a tough drive failure and had a need to reinstall the program. This program wouldn't reinstall precisely, and so I called techsupport.in the beginning, they we sensible. Despite the fact that they delivered the compulsory FAQ information, after I returned for them and informed them-it didnot function, they required that I deliver screen places (that we did). Subsequently not really a term. It is today overdue Goal and that I cannot actually encourage them to recognize my helpdesk ticket number. E-mail line seems below (private information changed with XXXXX)

It Is certainly sad that Magix customer care people couldn't help in a getting a means to fix this issue in an acceptable period of time. They provide application having a large amount of functions that, sadly, seems to be underdeveloped and never prepared for your marketplace.

From: xxxxxxxxx

To: support@magix.net

Sent: Friday, March 18 8:58: 52 PM

Subject: [Ticket#: 2009030710005193] MAGIX_p, 15454, MEP11, us

I've been looking to get anyone to reply my helpdesk demand since March 6th. Should younot possess a means to fix this issue, is it possible to simply return the price of the program and so I can purchase the brand new edition of Peak rather? I purchased this Magix application and that Iam completely not able to utilize it. You requested for display places and that I sent them. Today, I can not actually get one to reply emails.

Forwarded Information

From: xxxxxxxx

To: MAGIX Assistance

Delivered: Wednesday, March 11-12:59: 10 PM

Subject: Re: [Ticket#: 2009030710005193] MAGIX_p, 15454, MEP11, us

Per your demand, I've attached screen dumps.

1. After I attempt to reinstall the "download" edition of of Film Edit Pro 14

When I described below, the code behind the sequential number-entry screen (view document "MagixProblem.jpg") instantly inserts a hyphen following the notice "S". This makes the information area precisely one personality too brief. Film Edit Expert won't let me enter the final digit of my serial number. The end result is demonstrated within the linked document "MagixProblem2.jpg".

2. After I reinstall the "test" edition of Film Edit Pro 14 right from the start and attempt to revalidate.

In this instance, this program need my serial number, as well as creates a Person Signal. Nevertheless, it evidently subsequently attempts to authenticate with among your machines (view connection MagixProblem3.jpg). While it will that, this program reviews that "Link With host failed. Verify your online connection." However obviously, while you can easily see within the history my visitor is available and that I am effectively attached to Google on the web. There's not a problem with my web connection.

I truly have to be by using this plan and at this time I can't use it. Any help you are able to supply could be greatly appreciated.

Sincerely,

Xxxxxxx

From: MAGIX Assistance

To: xxxxxxxxx

Sent: Friday, March 9-11:41: 11 AM

Subject: Re: [Ticket#: 2009030710005193] MAGIX_p, 15454, MEP11, us

Expensive XXXXXXX,

Thanks for the communication.

You Have bought Film Edit Pro 14 from us. Something to bear in mind, would be to create

Sure you've the test edition of Film Edit Pro 14 (in the place of Film

Change Pro 14 Plus). Maybe if you deliver a screen-shot of this program rejecting your

Serial number, we're able to attempt to confirm exactly what the issue may be and solve this

Along with you. Cheers.

Giving a screen shot

1. Push the "Printing" or "Printscreen" switch about the keyboard. You may also utilize

The Alt - key and "Printing" to simply replicate the lively plan screen.

2. Your chosen screen shot has been ripped towards the clipboard.

3. Start the "Color" plan in the listing of applications within the "Components" selection

(the program is roofed included in Windows).

4. Stick the screen shot into "Color" utilizing the plan selection or Ctrl-V.

5. The image must look in your display.

6. Now you can save it for your hard drive (a great small structure to utilize for this

Objective is JPEG).

7. You can now connect the image to an email and deliver it.

Sincerely,

Danny XXXX

MAGIX Improvement GmbH

Danny Husk

Assistance Manager

Postfach 200914

01194 Dresden

Germany

Company: Magix Movie Edit 14
Country: USA
State: Michigan

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