Symantec
Faulty downloads and zero customer service

This is the letter I'm sending to them.

June 1

To Whom It May Concern: (since I can’t find an address, a contact name, department or person to send this to)

I received a BIG FAT RED X on my computer on Sunday June 1 indicating that my Norton anti-virus subscription had expired. I thought that I had renewed anti-virus and internet security in December apparently not. After about 5 tries to get to your website and download anti-virus only, I was able to get through all the screens and make the purchase for 39.99. When I went to print my order page, the system froze. When I drilled down through your site to find a contact us, it asked to download support files in order to chat, I pressed the dialogue box to do so and got nothing. So not only did I not get help, I did not get my download. I went back to your site to try to return it what I DID NOT get which was the 2008 Anti-virus download, and it wouldn’t let me send an email because I didn’t have an order number. I DID NOT RECEIVE AN ORDER NUMBER BECAUSE EVERYTHING I TRIED ON YOUR SITE, FAILED AND CRASHED.

I don’t understand what kind of customer service you have. You can’t talk to anyone on the phone without paying money, you can’t chat with anyone online without downloading support files that do not download and you took my money.

Let me tell you something. These are hard economic times. The $40 I spent on ABSOLUTELY NOTHING FROM YOUR COMPANY, could have gone into my gas tank or put some food on my table. I am woefully disappointed with the number of hoops required in order to get your product and the additional thousand hoops required to get some help with your products. I have currently uninstalled (I hope) every Symantec application from my computer. I WANT MY MONEY BACK AND I want you to address for me and for any other person who has spent their hard earned money on your products, why it’s so difficult to get them and why it so difficult to get some help on them. Times are much too difficult to PAY MONEY FOR FOOLISHNESS.

Company: Symantec
Country: USA
Site: symantec.com

  <     >