Direct Buy Inc
Horrible Customer Service

For the last six weeks I have been trying to place my first order with Direct Buy. I became a member recently knowing I was purchasing a new home and would new furnishings. Well I have bought my new home and close next week. I am very excited! However the furnishing of my new home has been an extremely stressful and horrible experience. I have tried to contact my local direct buy club (Bloomington, MN). The first response I got from a phone conversation was that I needed to email my questions in. I sent the email did not get a response for 2 weeks, I emailed directly to the store manager. I got a very apologetic phone call and email. I spoke with Jodi Zimmerman the store manager and she was very friendly, she told me that because I would have to travel 4 hours each way to the showroom I could get pricing and my questions answered over the phone. I could fax or mail in my order, which was great I thought about all the time it would save me. So I put together my order and had a few questions about model numbers so I called. This time I spoke with Jodi (do not know if it is the same one). I asked Jodi about a model number for a mattress because it does not show on your website. She told me that if I went onto your website I would find it and then if I wanted to really get a good answer I would have to drive to their showroom (I felt like she was refusing to give me the model number over the phone). This was the only number I needed to complete my order. I went onto you website which directed me to the manufactures website which told me to go to a retailer. I am now in the same position I was in because I cannot get answers from your so call customer service personal and cannot get answers from the manufacturer.

I now close on my house next week and have no furniture. I will be sitting on the floor in my living room for Christmas and living out of suitcases with my 3 children.

I wish I could say I am pleased with my Direct Buy membership; however after this experience I will not recommend another person become a member. After all that I have gone through to make this first I defiantly tell other to save your $6000 membership fee and pay the extra money at retail. It is well worth the Customer Service and satisfaction with knowing what product you will actually be receiving.

I am sure your company will respond with a wonderful I am sorry but the only thing I would like now is the last six weeks of my life back and be sitting on a wonderful couch and sleeping in a warm bed before Christmas rather than waiting for "the Direct Buy Experience" which has been nothing but a nightmare for me!!

Company: Direct Buy Inc
Country: USA

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