Sleep Outfitters
Don't buy from sleep outfitters

I bought a firm comfortpedic mattress. After sleeping on the mattress we felt it was softer then the showroom mattress. After several trips back to the showroom we realized we must have a plush not a firm mattress. We contacted the main company and they sent out the delivery person to check the tag and take pictures. The gentleman said he did not know why he was sent, he only handles warranty defects. He did say he has seen mattress mistagged in the past. We received a letter that said "product does not qualify as a warranty defect". We called the company again and they said it was not their problem that we needed to contact Simmons. We called Simmons and they said it was not their problem!!! We feel this mattress was mistagged, but we can't get a qualified person to come out and determine if it is a plush or firm mattress. Pictures do not prove if something is soft or firm. Please help!!!

Company: Sleep Outfitters
Country: USA

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