Living Spaces
Horrible Customer Support

I requested furnitrue on July 4th to become shipped about the fifth between 6-10pm. The salesperson described the deliveries often begin along in my own region and function their long ago to La where their factory is situated. Consequently, my expectancy was to intend on getting the shipping men appear between 6-8pm given that they might begin in my own region. Additionally they explained I really could monitor my shipping on the site by 6pm about the shipping time. And so I did visit their site at 6:30pm to monitor how far-out the shipping was, to my shock the web site stated that these were still launching the vehicle and also to check back later. I named the client support quantity and requested to discover by what period they'd appear that evening, to my shock, the client support individual explained that my shipping was planned to reach between 9: thirty-10pm (at the conclusion of the deliveries). This absolutely upset me a little since salesperson available served as though I ought to be first in-line for deliveries and never last. That said, 10:15pm arrived around with no furniture however, and so I called back the client support quantity attempting to monitor my shipping simply to discover the shipping vehicle was 1 time behind of course if I'dnot named, they never might of troubled to make contact with me and I would like to understand what was happening. At this time, I'm keeping up additional late to allow the shipping men in and realize that they still require time for you to put up the furniture. They ultimately named me back at 10:50pm to I would like to understand these were on the method and that I requested them to hit and never ring the doorway bell since my 3yr old child was resting. Shock, surprise, the very first thing they did was ring the doorway bell (I'd simply had the discussion together concerning the door-bell 10 minute. Preceding plus they could not actually follow these directions) and go to provide the furniture in and set it-up. Among the shipping men (there have been 2 whole) does not actually bother to remove the wrappings for that draws on my bedroom accessories. As though getting the plastic was enough. Another man does do his work and creates his aspect of the mattress and night stands. And so I criticism concerning the shipping and also the trouble that I've needed to proceed thru that evening having a supervisor to which he reacts he is sorry and they might credit me the shipping cost via sign in 7-10 business days. So here I'm awaiting the check to reach (actually when they simply credit the card which was utilized, appears to me a lot more simpler than reducing a check) and nothing. I contact to discover what's happening and have to talk to a of the rear. The very first salesperson attempts to not get his supervisor included and stated that he may help with my issue (I understood it was likely to be considered a poor thought because he's no energy apart from lookup info) therefore he continues to inform me the shipping cost hadn't been procesed till today which there is nothing that anyone might do which I had been likely to need to watch for the check one more 10 business days. Easily hadnot named them, I'd of simply been waiting and awaiting the check to reach. What type of customer support is the fact that were when they understand they're not likely to fulfill a contract, they do not simply contact the client and inform them the moment possible. The organization has contact info and really should have informed me via notice or mail or phone.

Company: Living Spaces
Country: USA
State: California
City: Menifee
Site: livingspaces.com

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