Harlem Furniture
Insufficient proficiency and support!

I'm writing to state my total irritation and shock regarding the insufficient proficiency e-commerce has supplied me with! I bought a family room collection for 2K on Tuesday. I told them upon buying that I need the shipping to become on Sunday. To secure the offer, they assured me that will not be considered a dilemma! Works out they're liars! The circulation centre named me 24 hours later and stated there is no feasible method they are able to provide on Sunday. So that they explained my shipping day could be Friday between 8-12. I don't have family unit members near my condo and my buddies, like me, work Mon - Friday from 9-5 within the town. Therefore my only choice below was to consider the day from function and watch for my shipping. I received 3 confirmations about my shipping day and period the night time before!

It had been roughly 10:30 on Friday but still no furniture. I had been advised I'd be the Next quit - and so I was a little worried. I named the shop - THERE IS NO SHIPPING APPOINTED FOR ME THAT TIME!

How does this happen after 3 people called to verify???

I talked with a supervisor Dale, who explained 1st she'd contact the submission supervisor after which contact me straight back - and 2nd that she'd look for a quality for misunderstanding that evening.

She never called me back... I constantly needed to keep calling her to obtain the standing... By 2:00 she was "HOWEVER FOCUSING ON IT!" She never named to verify the shipping wouldn't appear that evening.

I missed a whole evening of work with nothing!!! No supervisors were helping or returning calls so when I named Joyce Solomon, a customer support supervisor, at4:00 P.M. That evening - she evidently was at lunchtime!

I'm so frustrated at this time I can't actually place it into phrases!

Evidently today they're providing on Sunday - I anticipate a significant discount to become requested all my trouble as well as for creating me overlook a whole evening of function. I'd enjoy any help in solving this.

Best Wishes,

Anitra Lewis

Harlem Furniture

79th & Cicero

8027 South Cicero

Chandler Shopping Mall

1 773 767 8200

Company: Harlem Furniture
Country: USA

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