Diamond Furniture
Not Honoring Warranties/Bad Customer Service

I purchased my first room collection for my new home at Stone Furniture. I really couldnot think how reduced the costs were and believed I had been obtaining a realdeal. Today I understand why they're therefore reduced, its inexpensive quality furniture that doesn't last. I'd never suggest this to anybody seeking to possess a collection for greater than a year. I bought my bedroom accessories in-May of it had been a-5 item collection and also the sales person provided a guarantee strategy that we taken care of that will last 12 months. At the conclusion of my purchase he proceeded to supply me having a paperwork for that information on my guarantee and what it included easily were to possess any problems.

Eight weeks later I came across the agency within the collection I bought began getting the timber color come off one-layer in a little round area. The agency was before a screen and so I did not understand if which was the trigger and so I named directly into talk to the Guarantee Division. The guarantee division in December had a furniture specialist arrived at my home to examine the agency. After taking a look at it he explained it had been because of chemical harm but I told him the one thing I employed was dusting polish which it seems to be always a mfr deficiency. He explained he might purchase me a brand new agency item to displace the deficiency and so I waited for 4 weeks and obtained no-call back from Stone Furniture.

After waiting 4-month I proceeded to contact the Guarantee division at Stone Furniture again and evidently they're declaring the warranty I bought was just on the mfr deficiency and also the harm done to my bureau was completed by substances which it had been not protected in my own guarantee??? I told them the only real substances that I've utilized was furniture shine! The ladies managing the guarantees was excessively rude and informed me and never prepared to actually use me. I told her again that there is no substances placed on the agency next to the furniture polish. She explained another specialist might emerge to look at after I informed her the first didn't recognize his term and didn't purchase me a brand new item like he recommended...

Its been 3 months later and that I still haven't seen from their website. They're a fraud... Beware. They've terrible customer support, nor recognize their guarantees. Their furniture is very inexpensive in quality and evidently the timber is quickly damaged also by something similar to furniture polish. I've caused the guarantee divisions of Ashley Furnishings and Raymour and Flanigan and equally have recognized their guarantees when there items didn't endure. Both of these businesses had specialists emerge and repair the problem. I actually donot know how Stone Furniture could possibly get away with supplying their clients with fake info and just how they're still running a business. They must be documented towards the greater business agency.

I'd not suggest them to anybody I understand and extremely recommend you appear else-where to purchase furniture if you like quality!

Company: Diamond Furniture
Country: USA
State: New Jersey
Site: diamondfurniture.com

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