Rooms to Go
Horrible service

We spent around $10K in November for 3 bedroom sets. The 3 sets were delivered in December with problems / damages / defects. The damages were noted and we were told someone would call us. After a day or two and no phone calls we made some calls and finally got someone that wanted to set up another appointment for someone to come out and inspect the damages that the delivery drivers reported. Rooms To Go sent someone out a week or so later and he made notes to have the King size bed, dresser w/mirror replaced, daughter's white dresser, and other daughter's black head board and foot board replaced. It took two more weeks to get a delivery date scheduled with a 4 hour window. On delivery date they finally showed up an hour later than the delivery time. The driver asked me to sign a waiver form relieving him from any damage they might do to my walls. I told him he was out of his mind if he thought I was going to sign that. When they took the furniture off the truck they didn't have all the parts to put the king size bed together and the dresser had indents in the wood in several places. They brought a white headboard and black footboard to replace my daughter's black queen size bed. I asked what was I supposed to do with two different colors when they both were supposed to be black. The white dresser was damaged right out of the box. I refused the entire shipment and called customer service first thing the next morning and was asked by them why didn't I keep the mirror for the king size dresser. I asked her what was I supposed to put it on being that the dresser was damaged. All the damages were called in during the delivery by the drivers and again by me the next morning. Afer fighting with customer service another delivery date was made for yesterday 5 Feb between 10 and 2. The drivers showed up 2 hours late with the same exact furniture I had refused weeks prior. Customer service was called and told us they would not schedule another delivery because we had a large order and already refused it twice. It wouldn't be refused if they made sure the order was correct in the first place. What does a person have to do to get what they paid for. They may have some great furniture but it seems like all the good stuff is on the show room floor. They don't have to worry about getting anymore of my hard earned $'s.

Company: Rooms to Go
Country: USA

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