Rooms to Go
Not pleased with them

Sadly there are many people who simply need anything for free or simply wish to protest, but there are lots of people who simply need what we purchase. My partner and that I bought a sectional in Sept. I realized that the sofa was not searching as company and complete whilst the sofa about the shop floor, and several of the sewing has jumped in two and come unthread. I named plus they delivered something technology in the future consider the sofa and perhaps restore it and material parts of it. He did not take a seat on the couch, have the couch... He merely endured within our family room to get a whole of 5 minutes. He advised us he could not do the repair so he'd deliver his records to customer support. I obtained a telephone call from customer support telling me that per the support technologyis records the sofa reaches "standard" with only "regular deterioration", which the sewing being jumped was "client mistake" because of being applied along anything. I had been really displeased with both claims. After I buy a sofa, I'd like for that couch to appear enjoy itis just five weeks old, not fifteen. Plus, do not tell me it was "client mistake" when he did not actually get photos of it. If it had been pulled along anything, would not there be harm alongside the sewing? Obviously the support technology didn't note that. I actually donot have to truly have the sofa changed, but atleast substitute any poor foam or then add filling and repair the sewing. I actually donot feel this really is a great deal to request. This is actually the last purchase I'll create with Areas Togo after four decades of furniture purchasing until they make it right. Some buddies bought a sofa from Havertyis using the same problems, and also the support technology from Havertyis required images, plus they accepted to it having poor foam and therefore are changing it. It appears tome that's how customer support ought to be.

Company: Rooms to Go
Country: USA

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