Roomstore/Sealy
Customer Service

We purchased a bed in the Roomstore in September using the bed arrived a 3yr warrenty in the roomstore! For that first-year and half, the bed was good! Subsequently quickly we began realizing the bed began caving in, the middle of the bed may be the worst. We named the roomstore concerning the issue, first they mightnot discover that we purschased a bed from their store, minute they arrived in oct and was informed from the support technology the little mark on bed they'd avoid out any state, the little mark was a water-spot! We washed bed and required another visit again! Third-time out the technology stated bed is truly truly poor, among the toughest he has observed. But he explained it is likely to be difficult to show that there's an issue since it should have 1.5-inch distinction in middle which this bed includes a foam cover for 3inchs on the top! I told him to complete the very best he is able to and create his statement. Customer Support Department named me a couple of days later! Blanca there explained it's not protected. I inquired what she intended, she mentioned it's really a convenience problem and there's nothing she may do about it. I subsequently requested to consult with the Manger and he or she explained she was the manger there. I called back and discovered that she was not the manger there that her chef is Elizbeth, I quit a note with Elizbeth since she was attended meal. Elizbeth did contact me back several hours later, I clarify everything to her, she stated that Sealy does not substitute the bed until itis includes a 1.5 distinction, I also stated that you are able to have the rises and it's really truly in poor form, She also stated it's really a convenience problem. I stated is not that why I named was the mattress is unpleasant to settle, she stated there's nothing She may do concerning the convenience problem. I requested to consult with her chef She then ultimately gave me to Tim Walters (he responsible for Consumer Serive) I described anything to Harry and he explained that there's nothing he is able to do. I expected him what I'm guess to complete, he explained rest onto it for 6 more weeks after which call-back perhaps in will display 1and half-inch distinction, I described this may be the bed that's a meamory foam cover. He explained there's nothing he might do. I expected him again that people attempt to solve this problem since I actually donot desire to consider this to small claims court. He explained go right ahead and the Judge is likely to be on the website aspect since the regulation numbers within Illinois that it should have 1and half-inch distinction inside it and he'd get the situation which this is not the very first time he'd visit courtroom

Warning-donot get Sealy Bed Canyon Wind inclusion from RoomStore simply because they do not warrenty it

Sincerly

Kirk

Kirk9173@yahoo.com

Company: Roomstore/Sealy
Country: USA
State: Arizona
City: Phoenix

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