Conn's Appliance
Sony TV Lamp Fails Every Year, Replacement TV Refused by Store
- 08-07-2010
- 67
We brought a brand new out the box, 60" Sony Full HD 1080 from Conn's in 2006. Every year for 4 years, the lamp goes out and the TV stops working. This is a on-going problem that has not been resolved by Conn's. Conn's representative told us, this TV was a great buy, better than Plasma TV. We don't know. Now, they do come and replace the lamp, for 4 years, only because we have the extended warranty. It's a hassle and we feel service is not being done. We requested a another TV, but of course, Conn's said "That's not an option!" As long, as they can replace/patch the lamp on the TV, it's okay! We, as consumers, don't have a chance getting quality service and customer loyalty from Conn's. We will never buy another product from Conn's or advise anyone to purchase from Conn's. Poor customer service and quality products!!!
Company: Conn's Appliance
Country: USA