Mattress Warehouse mattress
Deceptive sales techniques, anti-consumer return policy, terrible customer service

Our tale with Mattress Factory worries some dubious salesmanship, extremely limited return guidelines, terrible customer support and an mysterious management viewpoint. I'd highly recommend not purchasing from their website. Following a $300 reduction, I visited Bed Discounters regional and had an extremely good experience.

Summary: I quit into Bed Factory in Cockeysville, doctor to purchase a double pillowtop bed. I looked over one for $1,000 and rapidly required a diminished-listed design. The following one I noticed was cozy and had a soft-top, approximately it appeared. I didn’t want to verify it had been a pillowtop. I purchased, lacking the sign up the wall having said that no results. After I got house, my spouse and child stated it wasn’t a pillowtop, and so I delivered 19 hours later using the bed in its original presentation. The associate supervisor stated no returns-but he thought an exchange was okay. That’s what I had been likely to do anyhow, to ensure that was good. Nevertheless when I eventually talked n/the supervisor – who offered me the item, BTW – he explained simply no trades possibly (what company beyond fresh-food does this, once they may instantly sell the merchandise but still create the purchase?). He explained it had been corporate plan and offered me their quantity. I named and lastly got the area manager’s voice-mail. He didn’t return the phone call, and so I delivered the boss a notice (see below), saying I required an answer n/in per week or I’d need to purchase another bed. No-call from him or other people. Event closed, atleast from their viewpoint.

Not from mine, however. I might be out the cash, but I really hope I will save others from the similar fate.

This Is Actually The notice towards the boss of Bed Factory - http://docs. Google.com/Watch? Id=dd9g28wk_9hkv5qngk. Following the terrible encounter, I shouldn’t have now been amazed by anything-but nevertheless - what organization wouldn’t atleast possess a middle mgt lackey phone and pay lip-service after obtaining this? I had been so annoyed by their firm return guidelines, persistent refusal to keep in touch with the client and insufficient business acumen, I published a poetry on the basis of the fateful journey of the castaways to Gilligan’s Department - http://docs. Google.com/Watch? Id=dd9g28wk_8fw67bchp. Move it along if it creates you grin (I didn’t at that time).

Company: Mattress Warehouse mattress
Country: USA
State: Maryland
City: Cockeysville

  <     >