Bernhardt Furniture Company
Bad service

Pit17
04-13-2010
28

This really is my connection with purchasing a Bernhardt leather couch from Dillard's. I really hope that my tale might prevent anybody from losing their cash by purchasing any Bernhardt leather furniture.

I bought, in November for $2400.00, a Bernhardt leather couch from Dillard's department-store.

Within The summer of significantly less than 4 decades after purchase of the couch, I realized that the leather about the chair and back pillows of the sofa was breaking and breaking.

I called customer support with Dillardis and delivered a notice Nov. 19 to Mark Gastman, District Supervisor, detailing the problem to him.

He explained he'd deliver somebody from U.S. Quality Furniture to examine the couch and create a statement. This consultant arrived on Jan. 15. He explained he might create his statement which I ought to obtain alternative addresses for that chair pillows and back pillows in a few months after which he'd be out to set up them.

On March 3, Patrick Quinlan, Customer Support Agent from Dillardis, named me and stated that their dedication was the harm of the leather was just regular deterioration plus they might do-nothing about this.

On March 7, I delivered a notice to each one of the following individuals with Bernhardt Furniture Co. Of New York:

H. Alex Bernhardt, Sr. - Chairman and President

H. Alex Bernhardt, Jr. - Leader, Bernhardt Residential

William B. Collett - EVP, GM, Bernhardt Residential Casegoods

Frank Cooper - EVP, GM, Bernhardt Residential Furniture

Mark Gastman, District Supervisor, Dillard's Inc.

FYI, It's simply my spouse and myself residing in our home; we also provide a Lazy Boy leather couch bought in that my spouse rests in most evening, that doesn't display any use or split towards the leather. Think about this info when searching for leather furniture.