American Signature Furniture
Couch foam failing

1/5/09

I arrived to the Pinellas Park, FL shop and talked having a customer support repetition, I described the foam about the couch I'd bought on 9-23-09 had changed plus they explained to create it back plus they might trade it-no issue, I began considering this should be a continuing problem with this specific furniture piece and named back and stated I'd prefer to select a diverse couch as well as their reaction was they'd deliver somebody out to check out the sofa.

On December 30th something representative arrived appeared it around, lay to get a minute in each placement and after our discussion he explained couches are created to be seated on within an upright position and never designed to be set on, ostensibly stating it had been my problem, he likewise discovered a little scrape. He possibly didn’t place in his statement the choice he discovered in the production that's still within the sofa. I don’t observe possibly the choice or even the scrape to be always a cause or my being dwelling solitary having a weight of 160lbs. For your chair to fail.

I called to discover on January 4th that from his examination they wouldn't trade or look after the poor craftsmanship due to his remarks. I expected to get a support supervisor but was informed they could be in tomorrow, I questioned when they might contact me each morning and also the individual stated they don’t understand once they could be in plus they possess a ton to complete but might contact me sometime tomorrow.

January 5th, 4:15pm nevertheless no body has called, and so I called, talked to Asst. Supervisor / label removed / and he or she stated the store-manager wasn't in and might contact me back about the 6th.

Company: American Signature Furniture
Country: USA
State: Florida
City: Pinellas Park

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