The Brick
Nightmare service

I ought to have expected that my transactions with this particular store will be a headache the very first time I strolled within the shop. I'd a summary of anything I needed, that we had come up with utilizing the shopis site. I endured within the bed portion of the shop nicely and waited for fifteen minutes as salesmen strolled by me and dismissed me. I subsequently visited the Client Support desk and questioned easily might buy the bed, etc, straight in the table. The girl explained I'd to keep in touch with somebody within the bed portion of the shop. I informed her no body was there. She stated, "there is nothing I will do; you've to locate a salesman for the reason that part of the shop." Ultimately I contacted somebody within the family room area and questioned if he might please promote me a bed, box-spring, bedframe, and rug. And thus... The headache started.

ISSUE ONE: I had been informed I really could contact the shop anytime to alter the planned day of shipping if it did not fit me. I tried that, However The Packet causes it to be a routine to not answer the telephone. From the period I acquired anyone to get the telephone (four times after my first endeavor), it had been too late to reschedule. I had been handled extremely rudely from the Customer Support affiliate about the telephone.

ISSUE TWO: Just half my purchase came about the shipping day. After I returned towards the shop, I waited a full 10 units in the Customer Support table while two ladies worked at their computers and complete-out ignored me. Fundamentally one of these examined my purchase and stated snarkily, "Well, that is since the partner of one's purchase is backordered" - like I had been some type of fool. No body had explained there was a backorder, also it was not created about the statement of purchase - so just how was I designed to understand? Furthermore, while in the table, I commiserated having a lady who'd been awaiting her furniture for FIVE WEEKS.

ISSUE THREE: at this time, I published a notice for the supervisor. Even today, I've not gotten an answer.

ISSUE FOUR: The shop tried a shipping without any "24 hour notice phone" - therefore, I had beennot house, and my box-spring/rug returned to Toronto. (Oh yes - be informed The Packetis factory is in Toronto - since having a storage space in Ottawa could be simply foolish, right?)

PROBLEM FIVE: The box-spring finally came. I requested the deliverymen when they might please put up the bedframe, whilst the preceding deliverymen had quit it within the container and that I'd been resting on the ground for three months. They stated, "not a problem". They put the box-spring within the space, had me signal some paperwork, and strolled out-of my home. I stated, "Uh, have you been likely to put up that bedframe, like I requested?" (the salesman in the shop had assured me TWICE that deliveries integrated free construction). The main one shipping guy grumbled, "used to donot actually provide the box-spring, therefore it is not my issue" as he went back-up the steps.

I'venot set about the mattress however, but I completely be prepared to accident towards the ground after I do

Ottawa has a lot of furniture shops to select from; prevent that one such as the trouble.

Only A final notice of assessment: I visited Ashley Household Furniture to get a family room collection also it required 14 days between purchase and shipping. I had been handled with professionalism throughout my transactions. Our experience Using The Packet required more than 4 months and that I've never been handled thus rudely by support employees.

Company: The Brick
Country: USA

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