The Brick
Delivery troubles - delivery and product quality

I purchased a $4000 kid bedroom set. It was delivered without the bottom floor of the drawer (the drawer under the bed) AND they delivered the wrong mirror. Fine. I call, complain... Ok, they will deliver the correct mirror, but I must pick up the drawer's bottom floor at the store. Great. Now the hell starts. They tell me they will come from 10 to 1 pm on Friday... We waited until 7:20 pm... No delivery. We called numerous times... At 3 pm, they said... It will be there in 2 hours... Ha! The next day I call to reschedule... Delivery time is from 2:30 til 10 pm on Saturday... No delivery, no calls back, no one answers the phone, when they do, they hang up... Wonderful delivery service!!! Then they reschedule for Wednesday... With a note that they must call one hour prior to coming... They show up without calling... Good thing I was home... The mirror gets installed AGAIN and I realize that the mirror has an internal black spot right in the middle... Wonderful... Again, I call, complain, and when the drawer bottom arrives for my pick up, I will go out of my way to return the mirror and get the new mirror as well... Only because I refuse to wait a 5th time for a delivery and waste all my time and get frustrated for their poor service and quality control. I doubt I will ever purchase again from them until there is some type of proof that their delivery program has drastically improved!

Company: The Brick
Country: USA

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