Value City Furniture
Poor customer service

Apparently Value City Furniture likes to tailor the comments on their site. Obviously slanted to their benefit. Below is a comment I posted under the couch I bought. I posted this comment three times. According to the "terms and conditions" They reserve the right to decide not to post your comment. I searched high and low and never found a negative comment. Must be nice to offer a comment service where they only post the good ones.

"The couch is pretty nice, however, it took 4 couches delivered to my house plus the one I brought home the first time, before we found one that did not have a hole or tears or staples coming out before we settled for one with some missing stitches. Each couch scheduled to come out was to be examined prior to being sent to us. We had to make sure we home within the 3 hour window each time to just turn them away. There has been no mention of any compensation for the hassle we had. The manager didn't even seem phased when we jumped on him for not calling us upon the return of the defective product as we were told. I will never, ever step foot into a Value City Furniture Store."

Company: Value City Furniture
Country: USA
State: Michigan
City: Warren
Site: vcf.com

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