Ashley Furniture - Bowling Green, KY
Very unpleasant experience

On 1/14 I went to the Ashley Furniture Homestore in Bowling Green, KY, and ordered a sofa, a loveseat, a dining table and six chairs. Then they delivered all the items on 1/25. At delivery they found that the sofa has a cut and they took it back. They told me that the store would contact me to reorder or solve the problem. But nobody called me. After waiting for two weeks I called them but didn't receive any responses. A guy told me to call me back after he checked the status. Again nobody ever called! After waiting for another week I began to lose my patience and rushed to the store on 2/16.

In the store they checked the records and found out that they ordered the replacement but it seems that it disappeared. They thought that it might be sold to somebody else. I waited there for 40 minutes just for them to check the status and reorder. How inefficient! They told me that since it's a new store the system was in a mess... But is it the customer's responsibility to have 500% patience because of their poor operation and their worker's inefficiency? I stayed cool and was patient when I was waiting there. Then a guy told me that he would call me once the order goes into the system.

No calls after almost another two weeks. Today (2/27) I called to check again and the guy seemed not patient at all. He said that he would call me back... Was he kidding? Would he call me back?

So basically after a month and a half I'm still waiting for my sofa and I don't know when I'm going to get it... I'm really sick of rushing into the store again...

By the way, their furniture is really cheap with low quality-but that's what I can afford right now. The table and the chairs have many tiny black holes and dots. I didn't complain about that because I think that's the worth of $460 for a dining set. Can low quality and cheap be the reasons that they screw up customers like this?

Company: Ashley Furniture - Bowling Green, KY
Country: USA

  <     >