Conn's
Optional Insurance Presented as Included, Extra Charges Added

Chris, acting GM at Tempe AZ Mills Conn's, was so nice and helpful with my credit app and furniture purchase. Unfortunately, what he told me was not accurate. Conn's provides optional insurance on the sale, and Chris presented this insurance to me as included & had me sign for it. Upon getting home and looking over my contracts, I realized that Chris had added about 300 in unnecessary charges to my tab, 300 that will be subject to a 25.99% finance fee! Chris also sold me my furniture with a 6 month same as cash offer and then had me sign a sheet stating that I was amending the conditions detailed in my agreement; basically it says that I am not eligible for that either! When I called to complain and confront Chris, I got instant attitude. The nice guy who had helped me so well a few days before was evil. I am disgusted with the service provided by Chris and his corporate office. I have yet to hear from the district manager or the real GM of the store, and I have been complaining for over a week.

Company: Conn's
Country: USA

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