The Brick
Customer Disservice—Unbelievable behaviou

Bought a TV stand from Brick. The wrong item code was entered by the sales representative (honest mistake) and I got the bigger and more expensive ($100 more) one by mistake—but since the item descriptions were identical and the sales clerk put the correct pricing on the invoice it was only discovered upon setting it up at home and saw that it didn't come close to fitting. When I notified them of this error, they indicated that since the sale was technically now over (4 days) my request to get the correct size I originally ordered (which was $100 LESS expensive) would actually COST ME more $. Huh? I even offered to bring back the incorrect piece and pick up the correct piece. So they screw up and send me off with the incorrect size stand; I get it home and it does not fit, I ask to resolve and they want more $ from me as the sale is "now over"?? I thought they were literally off their rocker. The kicker was the store manager would not come to discuss and resolve and the sales clerk hid his head while the Assoc. Manager explained that they would not change their 'policy' regardless of the mistake. What the $#@$ is this kind of customer service to someone who's trying to correct THEIR mistake...

Company: The Brick
Country: USA

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