Dominos Pizza
Wrong pizza picked up, remade pizza burnt, and credit refused

I placed a pick-up order for A Thin & Crispy Pacific... I have order this pizza several times or more in the past. I traveled approx 2 miles to pick-up... The box read... Name/price / order / that was correct. When I got home I opened the box to see it was not correct. It was hand tossed, and not cooked completely with the juices from the veggies standing in the middle of this pizza. I called back, and "YES"... I was angry! Angry because it reflected back to past orders that were either delivered incorrect, or not properly fixed. I called explained my order was wrong. I was told to come back... My response was I traveled 4 miles round trip, and now I have to travel back (8miles altogether) I returned to store with pizza. I explained what it was ordered pointed out the print out on box of the order. I told them this was a inconvenience could I receive store credit. Their response "NO" I'll give you a free coke, or breadsticks. Okay... I did not want what was offered. They re-made the pizza. I opened the box, and the veggies were not all on the pizza... The cheese the pizza was over cooked. I did not say anything I picked up box... Tasted to make sure that my eyes did not deceive me, It was truly burnt, and they put lettuce under the sauce. This pizza was meant to be cooked intentionally this way! It was not worth eating. Yes, I paid for good service plus the respect of food ordered. I made my husband taste a little piece to make sure, the cheese was like rubber... We had stopped ordering for a while because the care of food service the employees put towards customers. This should not happen to folks who are trusting in their services. My mind wondered if this was done spitefully to a customer... What else did they do to this pizza.

P.S.

I do not have pictures. I took pictures with camera, but I do not know how to attach to media to forward.

Company: Dominos Pizza
Country: USA
State: Virginia
City: Norfolk

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