Subway
Very rude to vegetarians

After reading numerous complaints about Subway, I thought it necessary to make a separate post about how, in general, Subway treats vegetarian customers. They have their 'veggie delite' sandwich there, but it is hard to get a truly vegetarian sandwich at Subway. I have been a customer for over a decade, and I will not redress the whole story from a previous complaint I made about Subway, but suffice to say, Subway employees do not welcome ANY special requests regarding vegetarians.

As it is, it is hard for vegetarians to eat at FAST FOOD restaurants. We don't have that problem at sit down restaurants because places like Ruby Tuesdays, Chilis, and even cracker barrel offer very good vegetarian options, but when it comes to fast food, there just aren't that many choices (although, a thank you is in order for Burger King, because they offer a veggie burger on their menu.)

I had a very simple and reasonable request one time at Subway. The woman in front of me got a chicken teryaki sandwich. After the employee was finished with her sandwich, she ripped out another wax paper sheet without changing her gloves. Now, normally, I can just let it go even though the thought of it makes me sick, but the employees gloves were obviously very soiled with the chicken teryaki sauce!!! I would imagine ANYONE (not just a vegetarian) would request the gloves be changed unless you were getting a chicken teryaki sandwich too, because whatever sandwich you get, there would be the second hand chicken sauce. It was disgusting! Now, I asked VERY softly and politely the following - 'I'm sorry, but I'm a vegetarian, so could you please change your gloves'. She sighed VERY loudly, ripped off her gloves and dramatically ripped two more gloves out all while rolling her eyes repeatedly. Then she said very loudly and sharply 'OK, NOW WHAT DO YOU WANT?!' I just said again softly, 'I'm sorry'.

Now, that was 6 months ago, and apparently that employee told everyone else there about my ridiculous request because every employee greets me with an eye roll (despite my smiling and greeting them), throws my sandwich together, rolls there eyes every time I open my mouth to tell them something I want on it, ignores my request for extra cheese and extra vinegar, plus charges me for it (those are the 2 of the 4 items I get on my sandwich), slings my bag of food on the counter, raises their voice to tell me my total, then just walks off after I say 'thank you' (ok, maybe I am going into it again, but the story is necessary, I suppose). Also, whenever I've been in the store, they inform me they have to serve drive thru customers first. Well, I decided to go through the drive thru because I was tired of knowing I can't ask them to change their filthy gloves, and guess what? Their policy suddenly changed to where they now served customers in the store first! Actually, they opened the door, took my order, took my money, slammed the door in my face and made me wait 15 MINUTES while they not only served every customer in the store, THEY WAITED FOR PEOPLE TO WALK IN FROM THE PARKING LOT AND SERVED THEM FIRST! When EVERYONE else was done getting their food, and there was no one in the parking lot, then they decided to finally throw my sandwich together (which took 1 minute or less since I don't get it toasted or warmed), then quickly opened the door, almost slung the bag through my car window and then slammed the door in my face! OUTRAGEOUS.

My husband went there with his best friend last week. And because the friend was with my husband, he also experienced the abusive treatment from Subway, and he asked why they were so mean to us and my husband said he didn't know why. I went there 2 days ago, and again with the eye rolls, slamming food, raising their voice to us, and no response at all to my friendliness besides the ol' eye rolls.

This has been going on for 6 months. EVERY time and EVERY employee there (I'm assuming managers included), and the only reason I can think of is because I didn't want a veggie delite with second hand chicken sauce and grease all over it.

AND, please, no comments like 'well what do u expect from a fast food place, they don't get paid a lot, you know", that is no excuse, like I've said before, I have had MUCH harder, fast paced jobs, and I can guarantee lower pay, and I've had MANY customers be rude to me. That's what you expect in ANY service industry, but it is your JOB to handle it politely so you don't cost the company customers. Also, please no 'well u get what you pay for' either, because I'm treated much better at every burger king i have ever been to.

In these times, Subway employees should be happy to have a job. I'd be GLAD to work at a job like Subway. AND I can tell you, I'd NEVER lose a customer either because I never have in my life.

Their behavior is uncalled for, and it appears to be a trend from other complaints I've read, especially with vegetarians.

When you work in the food service industry you are to be polite and oblige to customers' requests. It's their food after all, and what you think is acceptable may be going against someone's religious practices.

I have ALWAYS been the one to smile and greet them, and it's always met by an eye roll, EVERY TIME. I AM the one that says thank you, not them. I do their job better than they do and I don't even work there! It is out of line, and this customer of over 10 years (MUCH longer than any employee or manager has been there at my location) has had enough! I'm not paying $1.50 for a half of a cup of chips anymore just to be abused by the employees. If you are a vegetarian, then pass on Subway. If you don't, be prepared for meat sauce on your sandwich, and if you want it any other way, they will single you out and treat you terribly.

My request for Subway is this - Do like I always did when I wore gloves, change them with every new customer order! It is UNSANITARY to force customers to eat leftovers from the person in front of them. Also, some people have food allergies. If it hasn't happened yet, it will that someone has an allergic reaction due to subway using the same gloves all day, and getting all sorts of different foods on the gloves while they just let it pile up on there. THERE'S A WARNING TO YOU, SUBWAY, LISTEN OR NOT, BUT YOU COULD END UP PUTTING SOMEONE'S LIFE IN DANGER!!!

Also, have the employees get a major attitude adjustment, and if they refuse, then fire them. PLENTY of other grateful people will gladly replace them!

I know I speak for many when I say walking into Subway, one has to look around for a 'no trespassing' sign because that's what you feel like your doing, and I for one felt like a criminal there! It's so bad other people notice it!

Company: Subway
Country: USA
State: Tennessee
City: Apparently every subway locati

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