Hardees
Poor Service

I enjoy hardees fast and convenient foods. Hhowever, following certain events recently I will not return to the chain restaurant located at the West Indianapolis site. My office is a considerable way from the restaurant but I found that I could stop there for lunch and went thru the drive thru. I went specifically to try the New Big Hardee. Upon returning to the office, I was not pleaseed with the order and called the manager at the number listed on the receipt. She was not exactly pleasant and inisisted the burger was the way I had ordered (minus sauce and add extra mustard). Finally, it was agreed that she would replace the order at a later date. I gave my name and the approximate time I could return which was the following week. The next Friday at the drive thru I was questioned about the order and received a sandwich, the Big Hardee. I arrived home (in the opposite direction now) and opened the order. This sandwich was spewing mustard from the wrapper and the it was drenched inside and out. It was not edible as it was. Maybe some people do not like mustard but they should be able to recognize the difference between no mustard and extra mustard without taking it out on the customer. I did not return the sandwich nor call the next manager on duty.

Thank you,

Theresa -still haven't tried the Big Hardee: (

Theresa. Spears@alcoa.com

Company: Hardees
Country: USA
State: Indiana
City: Indianapolis

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