A&W
Service

My boyfriend and I took a visist to the local A&W on Belknap for a late lunch. I had ordered a combo sandwich aswell did my boyfriened. He ordered a root beer as a beverage with his, but I ordered a orange soda. When our orderes had arrived, his came in a chilled glass but mine was given in a cardboard cup. When I asked the waitress why my drink was not served in a mug and if I could get my drink served that way, she simply replied "I don't know. We don't do that here, so you can't". I was suprised and felt not listened to because after her comment, she just left our table and I was highly unsatisfied. I don't think that is fair that not every soda drink served in the restaurant is that way. I felt left out of the experience and for a first time customer there, I don't think I want to go back knowing that I'm not going to get a clear glasss mug and no true answer as to why.

Company: A&W
Country: USA
State: Wisconsin
City: Superior

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