McDonalds
Service

I visit this particular McDonald's establishment on a regular basis and order a large hazelnut latte with whole milk every single time. Generally I have to order the item several times before they actually get it right before pulling to the window to pay an exorbitant amount of $3.67 for my coffee beverage. When I actually get to the window I am constantly being asked to "pull forward" while they wait on the next customer. How long does it take to push a button on a coffee maker and add a shot of hazelnut I ask you? Today was no different from any other visit only this time when asked to pull forward, I refused. The person looked at me rather odd and then told her manager that I refused to move. Let me also state that this particular McDonald's primarily employs those of Hispanic origins and communication is painful to say the least. I am not a racist person but I am a firm believer in someone being able to speak as well as understand the English language when they are working directly in a customer service based industry. This in itself was half of the problem. This is America... Speak English! Not only was I spoken to in an inappropriate manner but then those in service with McDonald's proceeded to speak in their native language and laugh while I stubbornly waited for my coffee. When it finally arrived it was NOT what I had ordered. When I handed it back to the attendant and told her that it was missing the hazelnut, she again repeated my comments to (what I can only assume was) the manager. He stated in a loud voice that if I wanted "extra" flavoring I would need to pay for it. At that point I told the attendant that I wanted my money back. I was then asked AGAIN to pull forward and someone would bring me my money. This particular person (not the store manager) apologized for how I was spoken to and she gave me a number to contact (area manager I believe) who listened to my complaint and 'promised' that something would be done. I then proceeded to pull through the drive thru of a SECOND McDonald's to get my coffee and was spoken to rudely while PLACING my order this time and once again asked to "pull forward". This was to pick up my free cup of coffee given to apologize for the first incident earlier that day. McDonalds... Keep your coffee. It's not worth it.

Company: McDonalds
Country: USA
State: Illinois
City: Champaign

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