Burger King
Service

I have to say that the one thing good about this place is their fries!!! However every time I go to the site in Auburn, New York I have to pull around front and wait! Sometimes I'm waiting for 10 minutes!!! I can be in a line and only have a small $ 6.00 purchase or larger when people behind me and in front of me are serviced and leave right from the line. The last 15 times I've been to this place and mind you all at different times of the day and night I have to wait!!! I last stoppped at this place at 9pm Thursday March 19 and ordered three Jr. Whoppers and large fries and had to wait! I mainly wait and have the patience with these people but I've had it and when I got out of a funeral after 5 hours the last thing I wanted to do is wait! Michelle is the night manager and has no excuse for this! I'd like something done about this! To top that all off they didn't have any buns for my burgers and had to saw in half their club buns and that's what I paid for?! You got to be kidding me! Where is the customer service now a days? Do I not count as a customer or what? Is my money not the same as everyone elses? You can't get anything done about this even when you demand to talk to a manager! You get the most unapologetic apology with a smirk on their face! I'm so disappointed with Burger King there are not words for my feelings of disgust!!! Who can I speak with about this and how can I get it fixed so noone else has to have this experience with them? Sincerely upset and disgusted resident

Sarah

Company: Burger King
Country: USA
State: New York
City: Auburn

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