Verizon Wireless
Black Friday Tablet Order Never Completed After Seven Hours

Ordered new service for 3 phones and 2 Galaxy Tablets advertised for Black Friday deals. 1st call at 7 am pst, but they were having issues with the system and could not complete the order so I was told they would call me back. They didn't and I contacted them 2 more times that afternoon and was told once again problems with the system they would call me back. They never did and that evening I called back and finally got someone to place the orders for the phones (which 1 was now unavailable) and they still were having issues with the tablets so was told they would get it fixed and ordered and notify me when it was taken care of. Saturday - I called them, same story problems with system; Sunday - Sales dept who I originally talked to not available by phone that day, told me to call back tomorrow; Monday - called in am and got same story, asked to speak to manager but none were available, so I called back again that evening and was told the tablets were now all sold out and there was nothing I could do. Called Tuesday morning and spoke to manager and explained that this was unacceptable and needed resolution, he would look into it and get back to me. The next day I get a call from a rep and she informs me that there were only 500 tablets for sale on Friday and that they were sold out when I originally called so there was nothing she could do. I explained that this was never mentioned once in 6 days or by 1 of the 30 different reps I spoke to in the total of 7 hours of my time wasted on the phone, so this is an unacceptable excuse.

I will be receiving the new phones today via fedx - they will be returned and the account will not be activated. This is the worst customer service I have ever received.

Company: Verizon Wireless
Country: USA
State: Washington
City: Seattle
Phone: 8002564646
Site: verizon.com

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