Westinghouse
Ad customer service - Westinghoust LCD TV

I bought a 46 inch westinghouse tv black Friday of 2011. When I assembled the tv, I found the original mount provided with the tv was assembled wrong, leaving my tv at an angle, making it very unstable, as it kept falling from my entertainment center.

After bringing it back to the store, I was told I could not return it due to the condition it was now in (opened and fully assembled) and had to go the Westinghouse customer support route so they could send me a correctly assembled mount.

I sent an initial email describing the condition of the mount, what I thought was wrong with it, how I could tell it was assembled wrong, etc. All I was looking for was a response on how to get a replacement for it. After countless emails, it is now almost 2 months later, and I still haven't heard back from anyone in the company to even point me in the right direction.in turn, I had to spend close to $200 just so I can have it mounted on the wall to watch it. I'm not saying I don't like my wall mount, but to me, the fact that I had to go an alternative, more expensive route with no help from the company is ridiculous. I have never had such an unsatisfactory customer service/support experience from any other companies. I will not be purchasing anymore products from Westinghouse.

Company: Westinghouse
Country: USA

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