Westinghouse
Really, Really BAD Customer Service - Customer Service

I purchased a Westinghouse LCM-19w4 in early Dec. 2007. I loved it until March when it quit working.

I contacted Westinghouse by email through the Westinghouse Digital website using another computer. I got no response for well over a week. The response told me to contact customer support by telephone. So I did. Several times. I was ultimately told to return the monitor to them and I would be sent a replacement as soon as it was logged into the warehouse.

Westinghouse provides many hoops to jump through. First you must receive an RMA number which takes several phone calls and at least a week or so. Then you must provide the receipt from your purchase. Fortunately mine had been purchased through Fingerhutt and they graciously provided the needed documentation very quickly!

After carefully following their instructions, including paying $15.76 shipping out of pocket, to return it, I have not received a replacement monitor nor can I find out any information about what happened to the one I returned.

Westinghouse customer service has confirmed the monitor was received on May 14 but deny any knowledge of what happened, or what will happen now.

I feel like I have thrown away around $200 for nothing. I am beggining to feel like I have been scammed by a major corporation that I used to trust.

I will never buy a Westinghouse product again. I am telling anyone who will listen what kind of experience I had and how many cases like it I have found with just the simple internet search using the words ¨Westinghouse¨ and ¨customer service¨. Try it.

Company: Westinghouse
Country: USA

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