Best Buy
Wrong TV Item and Stock Failures Before Christmas

Called local BestBuy to ascertain stock availability. Informed that item was in stock. Went to store to pick up. Brought wrong item out and informed that the item was not in stock. Located item at another metro store salesperson placed order we paid an left after being informed product would be at store Wed. Dec 22. Called store to verify item had arrived. Informed item had not been shipped by other store & they no longer had stock there either. I offered to accept any brand in lieu of what I ordered if it met the same specs. Informed by manager there was not another item (Large Screen TV) that they could substitute at the same price. However they had two at another in state store they could get 1 shipped in but it wouldn't be here for Christmas. At this point BestBuy has failed to get it together on two instances back to back. Not only will my son not have a Christmas present (this was his only gift), BestBuy has my money, and shown a lack of resolve to rectify their own screw ups nor do they seem to be concerned. As a business owner who has purchased thousands of dollars from BestBuy, to offer this level of customer "no" service in unconscionable disdain for what has been a loyal customer. When I make an error, I take it on myself to protect my name and reputation by making it right with my customer even if it costs me a few dollars to retain their future business. BestBuy doesn't seem to reflect the same attitude when it comes to their customers. I would appreciate a response from someone who has the authority to make decisions if there is any interest on BestBuy's part to engage in real customer service.

Company: Best Buy
Country: USA

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